Sales and Customer Service Specialist

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October 29

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Trupanion

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Insurance • B2C • Wellness

Trupanion is a leading provider of pet insurance, offering comprehensive coverage for dogs and cats. With over 25 years in the industry, Trupanion provides unlimited payout plans and real-time payment at checkout through its VetDirect Pay™ system, ensuring pets receive immediate care without financial stress for the owners. Trusted by over a million pet parents and veterinarians, Trupanion is known for its extensive coverage that includes hereditary conditions, advanced dentistry, allergies, and more. The company emphasizes ease of use with a 24/7 customer service line and a commitment to helping pets through every stage of life.

1001 - 5000 employees

Founded 2000

👥 B2C

🧘 Wellness

💰 $60M Post-IPO Equity on 2020-11

📋 Description

• Primary point of contact for customers and partner organizations of Smart Paws • Attentively address pet owners' concerns, identify their needs, and advise them on how Trupanion can help provide optimal protection for their pets. • Communicate our product and its benefits effectively with the goal of closing sales and activating Trupanion policies. • Handle sensitive situations with empathy and care, and embody Trupanion's core values. • A passion for supporting members, curiosity to ask targeted questions, and the ability to solve problems and find creative solutions to help members. • Build genuine connections and tailor your communication style to provide the best possible support to each member who contacts us. • Willingness to accept and embrace changes in responsibilities, processes, and workflows in a constantly evolving environment. • Efficient time management to ensure outstanding customer service even during high contact volumes. • Use multiple systems to support our members and/or veterinarians. • Contribute to ongoing process improvements and assist with the rollout of new services or processes.

🎯 Requirements

• Fluency in German, French, and English is an advantage. • At least two years of practical customer-facing experience. • Swiss license as an insurance intermediary for non-life insurance. • Experience in telesales / phone-based sales. • Experience working with complex computer systems and a quick aptitude for learning new software. • Experience working from home (remote work) is a plus.

🏖️ Benefits

• 25 days of vacation. • Five-week sabbatical after five years of service. • Pet insurance for one cat or one dog. • Medical concierge (Summus). • Lifestyle spending account (LSA). • Family planning support (Carrot). • Employee assistance program. • Open, informal, pet-friendly, and pleasant working atmosphere.