Customer Success and Implementation Manager

October 16

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TrustArc

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Compliance • SaaS

TrustArc is a leading provider of privacy compliance solutions, helping companies navigate, automate, and certify their compliance with data protection regulations such as GDPR, CCPA, and others. TrustArc offers a comprehensive suite of products including Privacy Studio, Governance Suite, Assurance Services, and various certifications. These solutions are designed to automate consent management, enhance customer trust, streamline privacy workflows, and ensure robust data governance. The company is trusted by over 1500 companies worldwide, providing tools to manage AI governance, consumer preference management, data mapping, and vendor risk management.

201 - 500 employees

📋 Compliance

☁️ SaaS

📋 Description

• Lead implementations: Configure and optimize TrustArc platform modules to align with client data flows, integrations, and privacy governance frameworks. • Project manage full implementations: Create onboarding and project plan with milestones, dependencies, and acceptance criteria; manage all phases from kick-off to go-live. • Drive AI-enabled adoption: Guide clients in leveraging TrustArc’s AI-powered features (e.g., Nymity AI, automation in Data Inventory and Assessments) to enhance accuracy, efficiency, and insight generation. • Consult strategically: Translate complex privacy and risk requirements into practical platform configurations and business outcomes. • Facilitate cross-functional delivery: Coordinate Product, Engineering, and Support teams to resolve blockers and ensure timely, high-quality delivery. • Lead customer meetings: Conduct executive kick-offs, training sessions, and regular status reviews emphasizing best practices and measurable progress. • Monitor customer health: Track platform engagement, usage metrics, and adoption triggers in Salesforce; flag risks early and develop proactive success plans. • Document and improve: Maintain complete project documentation, capturing lessons learned and client feedback to continually refine implementation processes. • Collaborate on roadmap: Partner with Product and Engineering to relay customer feedback and participate in solution design discussions. • Stay current: Maintain expertise on TrustArc’s privacy, AI, and data governance offerings as well as evolving industry standards.

🎯 Requirements

• 5+ years leading SaaS implementations or Customer Success engagements with enterprise clients (Fortune 1000 experience preferred). • Technical expertise: Strong understanding of SaaS architecture, integrations (APIs, SSO, data connectors), and ability to troubleshoot platform configurations. • AI fluency: Familiarity with AI-enabled SaaS products and ability to articulate value to business and technical stakeholders. • Consultative mindset: Ability to translate complex regulatory and technical concepts into simple, outcome-driven solutions for clients. • Project management mastery: Proven experience managing multi workstream projects; PMP or comparable certification preferred. • Business acumen: Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption). • Change management agility: Skilled at navigating competing priorities and influencing cross-functional stakeholders toward resolution. • Communication excellence: Executive-level presence with ability to engage both technical and business audiences. • Curiosity and accountability: Self-starter who seeks to learn continuously and holds self and teams accountable for excellence.

🏖️ Benefits

• Health, Vision, and Dental Care (also available for partner) • Endless PTO Program • 100% Work from Home • Opportunities to participate in regional philanthropic activities • Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle • $2,500 active employee referral program