Technical Account Manager

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August 11

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TrustArc

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Compliance • SaaS

TrustArc is a leading provider of privacy compliance solutions, helping companies navigate, automate, and certify their compliance with data protection regulations such as GDPR, CCPA, and others. TrustArc offers a comprehensive suite of products including Privacy Studio, Governance Suite, Assurance Services, and various certifications. These solutions are designed to automate consent management, enhance customer trust, streamline privacy workflows, and ensure robust data governance. The company is trusted by over 1500 companies worldwide, providing tools to manage AI governance, consumer preference management, data mapping, and vendor risk management.

201 - 500 employees

📋 Compliance

☁️ SaaS

📋 Description

• As a Technical Account Manager, you will be responsible for the successful integration of TrustArc products, supporting small to enterprise level clients, and developing strong relationships with our clients that will lead to retention and growth of the business. • You will identify overall areas for improvement and strive to improve client satisfaction. • This position requires strong attention to detail, experience managing enterprise level clients, data analysis skills, great organizational skills, strong troubleshooting skills, and intermediate to advanced knowledge of web architecture. Having these attributes will help the team consistently exceed customer requirements. • Provide strategic and tactical client services to complex and high touch clients • Understand customer needs and translate this need into strategic solutions and recommendations • Presenting and facilitating large group meetings for small through enterprise clients with regards to the TrustArc product suite • Provide technical assistance and troubleshooting to your clients during implementation and deployment of the TrustArc technology products • Work with the engineering team to scope, prioritize, and manage customer requests • Demonstrated successes in client communication (written and verbal) from prior work experiences • Strong communication skills that span 1:1 interactions as well as large group meetings for different audiences • Point of Contact with your clients, thus the Subject Matter Expert with regards to all the Technical TrustArc products • Able to work effectively in a fast-paced environment and take the initiative to learn products quickly • Strong project-management skills; you easily complete projects within agreed-upon timelines, maintain organized documentation of projects and tasks with established projected completion dates, and can monitor the timeline of requested tasks and manage client expectations • Identify opportunities to help expand customer adoption of TrustArc products • Bachelor’s degree and 4-7 years of experience in software technical support, Account Management, or a Technical customer-facing role. • Strong understanding of technological platforms and web infrastructure. Knowledge of online ad serving systems on desktop and mobile is desired • Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug • Understanding of technical documentation including product specs and API integrations • Intermediate knowledge in Microsoft Excel • Ability to work effectively cross-functionally with Product, Engineering, and Sales • Excellent customer relationship skills (Client facing, ability to assess client needs and interact with all levels of management, including and up to executive level) • Php 20,000 employee referral program

🎯 Requirements

• Bachelor’s degree and 4-7 years of experience in software technical support, Account Management, or a Technical customer-facing role. • Strong understanding of technological platforms and web infrastructure. Knowledge of online ad serving systems on desktop and mobile is desired • Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug • Understanding of technical documentation including product specs and API integrations • Intermediate knowledge in Microsoft Excel • Ability to work effectively cross-functionally with Product, Engineering, and Sales • Excellent customer relationship skills (Client facing, ability to assess client needs and interact with all levels of management, including and up to executive level)

🏖️ Benefits

• Competitive compensation • Health, Vision and Dental Care • PTO Program • Computer + Welcome Package • Work from Home as choice • Continuing Education Program • Opportunities to participate in philanthropic activities • Opportunities to participate in health-focused activities- mindfulness, wellness, activity lifestyle • Php 20,000 employee referral program