Operations Supervisor

Job not on LinkedIn

November 14

Apply Now

Receive Emails with Similar Jobs

The Travel Corporation

WebsiteLinkedInAll Job Openings

B2C

The Travel Corporation is a global travel and tourism company committed to providing transformative travel experiences. With a passion for exploring the world, the company offers a variety of travel styles and destinations, from guided luxury tours to tailor-made adventures. Their focus on sustainability is evident through initiatives like the TreadRight Foundation, which works to make travel a positive force for good by addressing impacts on the planet, people, and wildlife. As a family of brands, The Travel Corporation aims to fulfill the human urge for connection and learning through travel, while adhering to a sustainability strategy aligned with the UN Global Goals.

5001 - 10000 employees

Founded 1920

👥 B2C

📋 Description

• Support the scheduling process by distributing finalized trip assignments to On-Road staff through Microsoft Teams. • Schedule pre-trip briefings and post-trip debriefings for On-Road staff including preparation of supporting documentation. • Support the On-Road team with access to various platforms and login issues. • Escalate where necessary to the correct department or Operations team member. • Follow up with Tour Managers/Tour Directors to ensure on-trip issue forms are submitted asap. • Compile monthly reports as required to support all Quality Improvement efforts. • Update Trip Timings and prepare draft documents for future year operations. • Collaborate with the Operations Admin team to set up and maintain On-Road staff data across key platforms. • Post announcements and updates to the On-Road staff channels on Microsoft Teams as needed. • Manage uniform logistics, including ordering and distribution to Contiki on-road staff. • Monitor and delegate to the correct team member emails coming into the department mailbox. • Support the creation and/or maintenance of Operational SOPs. • Serve as an active member of the TTC Tour Brands & Contiki Incident Response Team. • Update MTEFs and log change tickets for Contiki Latin America throughout the season as necessary. • Assist the Product Manager in all back-office administrative tasks of an annual nature.

🎯 Requirements

• Excellent time management/multitasking skills. • Strong administrative/analytical skills. • High level of attention to detail. • High level of accuracy. • Pro-active approach and a collaborative mindset. • Ability to resolve issues in a team oriented and diplomatic manner. • Ability to work effectively in a team environment as well as independently. • Strong verbal and written communication skills required. • A high degree of fluency in English is mandatory. • Preferred - A sound knowledge of South & Central America Geography. • Essential - Proficiency in Microsoft Office applications (Office, TEAMS, Word, Excel, PowerPoint) required. • Highly desirable but not essential - Travel related experience, specifically with an operational background. • Highly desirable – Proficiency in Airtable, Monday.com, Salesforce, SharePoint and OneDrive.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options