TTEC Digital
Artificial Intelligence • B2B • Customer Experience
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
1001 - 5000 employees
🤖 Artificial Intelligence
🤝 B2B
CCaaS Architect – Bilingual, French, English
November 12
🗣️🇫🇷 French Required
TTEC Digital
Artificial Intelligence • B2B • Customer Experience
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
1001 - 5000 employees
🤖 Artificial Intelligence
🤝 B2B
📋 Description
• Lead voice and digital AI Self-Service solutions for large, multi-location contact centers • Design, develop and implement AI self-service applications with Google CCAI • Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design • Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects • Collaborate with project team members to provide input to conversation design specifications • Integrate to backend systems using web services, databases, and reporting • Perform Unit Testing of developed code • Assist with System and Functional Testing
🎯 Requirements
• Multi-lingual; fluent English and French verbal/written communication • 8+ years of contact center architect experience overall • 4+ years of experience with AI solutions • Knowledge of Google Cloud Platform Services • IAM • Storage • Networking • Cloud Run, Cloud Run Functions • Ability to support multiple projects at the same time • Experience in managing large multi-site contact center implementations • Experience managing and guiding developers or interest in doing so • Experience in writing Solution Document Designs/specifications for Contact Center solutions • Experience supporting quality assurance and user acceptance testing • Experience with contact center reporting • Must be able to work independently, be organized, self-motivated, and have attention to detail • Excellent communication skills, both written and verbal • Candidate must have a 4-year bachelor’s degree.
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development
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