Conversational AI Designer

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November 12

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TTEC Digital

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Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• Design and develop conversational AI solutions using Google CCAI. • Interface with clients to develop user journeys/experiences, and influence decision-making as it relates to defining impactful experiences via AI. • Create sample dialogs, conversational flow diagrams, and prototypes to effectively communicate voice and digital interactions and design ideas leveraging AI. • Create and promote conversation design best practice standards, reusable design patterns, and processes. • Guide intent identification and the associated phrases, entities, contexts, and business rules that define distinct conversational experiences. • Apply concepts and practices related to NLP/NLU, sentiment analysis, Intent classification, dialog flows, text-to-speech, and speech-to-text to the conversational design process. • Understand how data from API calls, databases, and other underlying technologies fit into experience design and collaborate with developers on solutions. • Participate in playback sessions, QA reviews, and go-live support • Analyze data to identify trends and optimize conversational performance • Support ongoing monitoring and iterative improvements of deployed AI products • Leverage data sets to integrate information and identify trends that result in actionable insights for improvement to CCAI solutions and customer experience

🎯 Requirements

• 5+ years of experience in conversational design, ideally in fast-paced environments • Hands-on experience with one or more of Google Dialogflow, Amazon Lex, Tensorflow, IBM Watson, AWS AI APIs, or Microsoft Bot Framework • Familiarity with Gen AI design (prompt engineering, chaining, etc) • Strong grasp of NLP fundamentals and machine learning concepts • Excellent communication, time management, and leadership skills; flexible and adaptable team player; and resourceful in delivering high-quality work • Ability to work independently with minimal guidance • Demonstrated ability to multitask and work effectively on several projects simultaneously in a fast-paced environment • Strong interpersonal skills, with the ability to listen and build rapport with various clients and teams • Bachelor's Degree in HCI, technology, design program, or direct and applicable work experience

🏖️ Benefits

• Health insurance • Flexible working arrangements • Professional development opportunities