ServiceNow Technical Consultant

November 25

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+16 more states

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $100k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

🦅 H1B Visa Sponsor

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TTEC Digital

WebsiteLinkedInAll Job Openings

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• Lead the analysis and translation of business requirements into advanced technical specifications and comprehensive ServiceNow solutions. • Design, configure, develop, and implement complex ServiceNow applications and modules, ensuring optimal performance and user satisfaction. • Perform advanced customization of ServiceNow applications using JavaScript, GlideScript, and other relevant technologies. • Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services, and other integration methods. • Lead and oversee multiple, high-impact ServiceNow implementation projects, ensuring they are delivered on time, within scope, and on budget. • Act as a technical advisor to clients, offering expert guidance and best practices for leveraging ServiceNow to achieve business goals. • Create and maintain comprehensive technical documentation, including advanced design specifications, technical guides, and process workflows. • The employee is required to travel to business and customer locations, locally and/or nationally, up to 20%.

🎯 Requirements

• Minimum of 3-5 years of experience working with ServiceNow platform. • Proven experience in designing, developing, and implementing ServiceNow solutions. • Proficiency in JavaScript, HTML, CSS, and other web development technologies. • Strong understanding of ServiceNow architecture and data model. • Experience with ServiceNow integration methods, including REST and SOAP APIs. • Knowledge of ITIL processes and best practices. • Bachelor’s degree in computer science, Information Technology, or a related field. • Certifications: ServiceNow Certified System Administrator (CSA) is required. • Additional certifications, such as ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) are highly desirable. • Preferred Qualifications: Experience with Customer Service Management and CCaaS. Experience with CTI and IVR integrations. Experience with Agile/Scrum methodologies. Familiarity with additional ServiceNow products and modules. Knowledge of cloud platforms and technologies.

🏖️ Benefits

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.