Technical Consultant, D365 & Power Platform

September 6

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TTEC Digital

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Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• Use design thinking concepts to help business decision-makers establish primary project goals and think beyond efficiency improvements. • Act as technical subject matter expert for Dynamics 365 digital contact centre platform and CX solutions, including product demonstrations and presentations. • Stay up-to-date with industry trends and maintain deep understanding of Dynamics 365 digital contact centre platform and CX solutions. • Lead workshops with customers to understand business requirements, document requirements and design appropriate solutions. • Create Solution, Functional and Technical Specifications documentation for projects. • Mentor junior staff, sharing knowledge and experience to grow team capability. • Operate within cross-functional teams and be an excellent communicator.

🎯 Requirements

• Bachelor’s degree in computer science, Engineering, or a related field. • At least 3 years of experience with Dynamics 365, including experience with the digital contact centre platform and CX solutions. • Good level of knowledge of all components of the Power Platform and current Power Platform technologies. • Knowledge of Azure stack technologies that support the solution. • Strong presentation and communication skills (able to communicate technical info to non-technical audiences). • Strong problem-solving and analytical skills. • Ability to work independently and as part of a team; strong work ethic. • Previous experience in a consulting environment. • Expected to be flexible with time and capable of working in a process-oriented environment.