Customer Success Manager - Healthcare

July 1

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Tucuvi

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Healthcare • Artificial Intelligence • SaaS

Tucuvi is a healthcare technology company that specializes in AI-powered solutions to improve patient care. Their flagship product, LOLA®, is a clinically validated voice AI agent designed to enhance the operational efficiency of healthcare teams while ensuring quality monitoring for patients. Tucuvi collaborates with top-tier healthcare organizations to deploy its AI Clinical Voice platform for various applications, including outpatient symptom monitoring and follow-up care, thereby improving patient engagement and the quality of care delivered.

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Your mission will be to support HCPs, across hospitals, throughout the entire implementation of our product, enable them to use our technology independently. • Your role will be key to build trust around our AI-powered clinical assistant, LOLA, to resolve blockers and to create the conditions for long-term success. • You'll collaborate directly with healthcare professionals and coordinate closely with internal teams (Sales, Product, Tech) to ensure each deployment is clear, efficient, and tailored to the hospital’s needs. • You'll have an onboarding with specific trainings to help you gain a deep understanding of our team structure, workflows, and the intricacies of our product. • From month 3 to 6: You'll fully own your day-to-day balancing multiple fast-paced deployments while continuing to support each hospital after go-live. • By month 12: You'll be leading renewal and expansion discussions, proactively identifying opportunities and risks, and building strong relationships with both hospital staff and pharma partners.

🎯 Requirements

• >2 years of experience in healthcare or a related field (medical devices, pharma, clinical ops…) • Experience in stakeholder-facing roles is a strong plus. • A solid understanding of healthcare environments, with confidence to engage with clinical staff and decision-makers. • Strong project management skills, able to lead multiple processes in parallel without losing control. • Fluency in Spanish and English, with clear, empathetic and professional communication. • Based in Spain, with up to 25% travel availability for onsite visits, trainings, and project monitoring in hospitals.

🏖️ Benefits

• Fix and variable salary • Flexible benefits through Cobee (ticket restaurant, transport, nursery...) • Remote work in an async environment. • Flexible working hours. • Teambuildings three time per year. • 23 days per year + your birthday + 6 local and regional holidays added to your calendar (so we can choose when to enjoy them) • Budget for training and personal development. • A laptop (Mac or Linux) + the equipment that you need (screen...) • The possibility to join a team of good and ambitious people where you can create a real impact on people's lives.