Customer Success Associate

Job not on LinkedIn

November 13

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $60k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Turvo Inc.

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Transport • SaaS

Turvo Inc. is a company that revolutionizes logistics by providing a cloud-based collaborative logistics platform. It offers an advanced transportation management system (TMS) that enhances visibility and collaboration among freight brokers, 3PLs, shippers, and carriers. Turvo's platform connects all supply chain stakeholders, integrating systems such as WMS, ERP, and load boards to deliver real-time shipment tracking and analytics. This comprehensive solution aims to streamline operations, maximize ROI, and increase overall efficiency and customer satisfaction across the logistics sector.

201 - 500 employees

🚗 Transport

☁️ SaaS

📋 Description

• Establish yourself as a trusted advisor with our customers; • Create and execute success plans with our customers and measure periodic progress to goals; • Drive post-implementation adoption of the Turvo product with customers; • Coordinate with support, delivery, and documentation teams to ensure customer needs are met by appropriate stakeholders; • Participate in product roadmap and innovation discussions with customers working closely with product management, solution architects, and engineers for product feedback and requirements gathering.

🎯 Requirements

• 1-3 years of Customer Success or Account Management experience; • Supply chain and logistics industry experience preferred; • SaaS technology experience preferred; • Viral networking experience preferred; • Bachelor's degree in logistics, business, marketing, or related field; • Strong communication skills with ability to simplify complex issues; • Familiarity with Salesforce, ZenDesk, Jira, Tableau is desirable.