Forward Deployed Engineer

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September 3

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Twelve Labs

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Artificial Intelligence • API • SaaS

Twelve Labs is a company that specializes in developing state-of-the-art multimodal AI solutions that understand videos like humans. Their technology allows for natural language video search, generation of text from video content, and rich video embeddings for various applications. They provide APIs to power intelligent video applications that can search, generate, and embed content from vast video libraries. Twelve Labs aims to revolutionize video AI by offering customizable and scalable models suitable for enterprise use, ensuring secure data handling in line with global compliance standards.

11 - 50 employees

🤖 Artificial Intelligence

🔌 API

☁️ SaaS

📋 Description

• Work as a Senior/Staff Forward Deployed Engineer embedding with U.S. public-sector customers to design, ship, and scale systems on top of TwelveLabs’ multimodal models. • Lead technical discovery, architecture, implementation, and production hardening—often in regulated or air-gapped environments. • Feed real-world usage patterns, edge cases, and domain-specific requirements to Science for model tuning and research direction. • Translate complex mission needs into Product requirements and influence roadmap prioritization and feature design. • Partner with Engineering to ensure new capabilities meet operational constraints in secure, large-scale environments. • Own engagements end-to-end: discovery, solution design, prototyping & implementation, production deployments often in air-gapped environments. • Deliver full stack video solutions: video search/retrieval, Q&A, summarization, highlights/captioning, analytics using TwelveLabs models. • Operate in regulated contexts: partner with security/compliance teams, contribute to ATO packages, and meet customer controls and audit needs. • Work with partners across the public sector to deliver for customers. • Travel onsite regularly pre and post deployment/implementation. • Collaborate deeply with Science, Product, and Engineering teams: run joint design reviews, co-own POC experiments, influence API/method updates for video embeddings, video-language outputs, and retrieval features.

🎯 Requirements

• Active U.S. Government security clearance required (Secret or Top Secret; TS/SCI strongly preferred) • 8+ years in customer-facing engineering (FDE, Solutions/Field/Partner Engineering, or SA) • 5+ years experience working with customers in the U.S. public sector with a track record of taking prototypes to production • Experience deploying complex, scalable products in secure and air gapped environments • Expert Python skills (strongly preferred) • Knowledge of LLM/multimodal app patterns: embeddings, RAG/orchestration, tool/function calling, prompt engineering/versioning, offline/online evals, caching/latency control, guardrails (strongly preferred) • Cloud & deployment experience: AWS, Docker, Kubernetes, Terraform/IaC (strongly preferred) • Security & compliance literacy: SSO/OIDC/SAML, KMS/secret management, data isolation/residency, auditable logging/monitoring (strongly preferred) • Frontend skills (TypeScript/JavaScript) (bonus) • Experience with GPU accelerated deployments (bonus) • Experience handling video (ffmpeg) (bonus)

🏖️ Benefits

• 🤝 An open and inclusive culture and work environment. • 🧑‍💻 Work closely with a collaborative, mission-driven team on cutting-edge AI technology. • 🦷 Full health, dental, and vision benefits • ✈️ Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years. • 🛂 VISA support (such as H1B and OPT transfer for US employees)