Twilio
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.
5001 - 10000 employees
AI Application Analyst
November 13
Twilio
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.
5001 - 10000 employees
đź“‹ Description
• Drive outcomes with stakeholders from requirement gathering and problem identification to build, test, launch, and enable automation solutions. • Design and develop AI agents and assistants by crafting clear, precise prompts and detailed AI instructions tailored to People Team needs. • Build and deliver AI related enablement and training to end users. • Continuously design, test and refine prompt structures and instruction sets to optimize AI response accuracy, relevance, and usability. • Drive evaluation, testing, and integration and enablement of new enterprise AI tools (ie Gemini) for the People team specifically. • Analyze AI agent interactions and performance data to identify areas for improvement and implement iterative enhancements. • Create comprehensive documentation of prompt engineering methods and AI instruction guidelines to support team adoption and future projects. • Participate as a member of the People Data Solutions (PDS) and AI team to help shape and drive team strategy and roadmaps, as well as design, test, and help launch broader PDS products.
🎯 Requirements
• Proven experience in prompt engineering and developing AI instructions for conversational agents or assistants. • Strong understanding of AI language models and natural language processing concepts. • Ability to write clear, concise, and effective AI instructions to guide model behavior. • Experience collaborating with cross-functional teams to translate business needs into AI solutions. • Ability to work independently while also collaborating effectively with team members. • Familiarity with Python is a plus but not mandatory. • Excellent communication skills, with attention to detail and quality in AI content creation. • Demonstrated problem-solving skills and ability to work in a fast-paced, evolving environment. • Experience with AI platforms such as OpenAI, Gemini, Claude, Hugging Face, or similar is desired. • Familiarity with prompt tuning and fine-tuning techniques for language models is desired.
🏖️ Benefits
• Competitive pay • Generous time off • Ample parental leave • Wellness leave • Healthcare • Retirement savings program • Opportunities for professional development and training
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