Deal Desk Analyst

8 hours ago

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Twilio

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Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

5001 - 10000 employees

📋 Description

• Establish trusted working relationships with Deal Desk team members, Commercial Legal, Billing Operations, Commercial Finance, and Sales. • Ensure forward deal momentum while providing excellent customer service to our Sales partners, as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter end. • Utilize spreadsheets for in-depth data analysis to support deal structuring & pricing decisions for our most strategic customers. • Help educate, guide, and ensure that the Sales and GTM Operations Team follows the proper internal contracting policies and processes. • Provide end-to-end quote to signature support for AEs, including: CPQ quote building, pricing and order form approvals assistance, OF creation, Docusign execution and opportunity closure. • Under supervision of manager or senior team member, collaborate with sales to create non-standard language requests for contracting (order form) in compliance with corporate policies.

🎯 Requirements

• A Bachelor’s or Associate’s Degree plus minimum 2 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 4 years relevant experience is required. • A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized. • Self-starter with a “can do” attitude who is comfortable asking questions • Advanced Excel skills • High integrity character that aligns with the Twilio Magic

🏖️ Benefits

• Health insurance • Retirement savings program • Generous time-off • Ample parental leave • Wellness leave • Professional development opportunities