Senior Director, Patient Services – HUB

🕒 June 30

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UBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Responsible for managing and driving the execution of assigned programs/projects, delegating responsibility to team members, project support resources, and core Patient Services leaders for driving change management. • Ensure quality and service standards are maintained along with client-specific contractual requirements. • Oversees the implementation of new requests from the client. • Foster ongoing client relationships by troubleshooting escalated issues, acting with authority, and communicating with transparency. • Responsible for managing the program level and corporate level financial targets, client retention, service level targets, performance reviews, business reviews, and development of Patient Services staff. • Develop and build leadership talent and capability within the team and direct reports. • Provide stretch learning and development assignments to leaders. • Ability to travel up to 50% to attend related client meetings/conferences as needed. • Actively participates in in-person and virtual meetings/events (internal and external).

🎯 Requirements

• Bachelor’s degree or equivalent experience • 10 – 15 years of relevant experience, or a Master’s degree with 8 – 12 years of relevant experience • Excellent verbal and written communications and presentation skills • Excellent PC Skills, including Microsoft Office suite, Internet, and Outlook • Proven leadership skills, team-orientation, and a proactive and optimistic management style • Ability to work well under pressure, cross-functionally, to solve complex problems, and to improve quality and service • Ability to manage toward budget, service, and quality goals.

🏖️ Benefits

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match* • Tuition reimbursement • Flexible work environment • Discretionary PTO (Paid Time Off) • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short-term disability • Long-term disability • Life insurance • Discount programs