Enterprise Customer Success Manager

4 days ago

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Udemy

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Education • eCommerce • B2C

Udemy is an online learning platform that offers a wide range of courses across various disciplines including development, business, finance, IT, personal development, design, marketing, and more. It provides learners with access to thousands of courses aimed at enhancing skills for personal and professional development. Udemy offers flexible learning options with courses available in multiple languages and allows instructors to create and monetize their content. Udemy Business offers enterprise solutions for companies looking to upskill employees across different sectors.

1001 - 5000 employees

Founded 2010

📚 Education

🛍️ eCommerce

👥 B2C

💰 Secondary Market on 2021-09

📋 Description

• Proactively own and manage the success of a portfolio of enterprise-level Udemy Business customers • Develop individual success plans for each customer to ensure Udemy Business adoption, expansion and loyalty across your portfolio of customers • Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization • Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of Udemy Business • Build and maintain trusted advisor relationships at the executive level • Partner with Sales and Renewals Management to develop an account strategy for each Enterprise customer to hit retention and upsell targets • Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations. • Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements

🎯 Requirements

• 5-8 years of B2B SaaS customer success, account management, consulting and/or sales experience working with large, enterprise-level accounts • Experience developing strategies to increase adoption of technology solutions • Basic understanding of concepts related to customer integrations (e.g., Single Sign-On, APIs, feature customization, etc.) • Superior project and time management skills; excellent attention to detail • Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes • Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together • Ability to travel throughout Asia.

🏖️ Benefits

• You’ll grow here. • Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. • AI is real here. • We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. • You’ll own your work. • We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. • You’ll build with others. • We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. • You’ll see your impact. • What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs.