Renewals Manager

November 20

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Udemy

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Education • eCommerce • B2C

Udemy is an online learning platform that offers a wide range of courses across various disciplines including development, business, finance, IT, personal development, design, marketing, and more. It provides learners with access to thousands of courses aimed at enhancing skills for personal and professional development. Udemy offers flexible learning options with courses available in multiple languages and allows instructors to create and monetize their content. Udemy Business offers enterprise solutions for companies looking to upskill employees across different sectors.

1001 - 5000 employees

Founded 2010

📚 Education

🛍️ eCommerce

👥 B2C

💰 Secondary Market on 2021-09

📋 Description

• Proactively manage a portfolio of Enterprise client renewals, ensuring on-time retention and optimal renewal rates • Strategise with Customer Success Managers and Account Executives on renewal scenarios and growth opportunities for each client • Negotiate renewal terms directly with client procurement teams and decision-makers while maintaining strong relationships • Leverage renewal conversations to demonstrate business value and ROI computations, optimize multi-year subscriptions, and expand partnerships • Maintain accurate forecasting and track all renewal activity in CRM systems, providing regular updates to leadership • Prepare renewal proposals, rate calculations, and contract documentation in collaboration with Finance and Legal teams • Proactively report on renewal health, identify at-risk accounts, and develop action plans for successful outcomes • Work cross-functionally with Sales, Customer Success, Finance, Deal Desk and Legal teams to ensure contract accuracy and compliance

🎯 Requirements

• 4+ years of B2B SaaS renewals experience working with Enterprise-level accounts • Proven track record of managing complex renewal negotiations and achieving retention targets • Experience working autonomously and managing multiple stakeholder relationships across different time zones • Strong time management and analytical skills with experience maintaining accurate 120 day rolling forecasts and tracking renewal metrics • Experience using CRM systems such as Salesforce and customer success platforms • Demonstrated ability to negotiate favorable terms for complex deals while preserving client relationships • Excellent communication and relationship-building skills with experience engaging C-level executives • Experience working in fast-paced environments with the ability to build and improve scalable processes

🏖️ Benefits

• Udemy courses access • Monthly UDay to invest in yourself • Budget for personal improvement • Flexible work arrangements • Diverse and inclusive workplace