Customer Success Manager

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October 22

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UiPath

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Artificial Intelligence • B2B • SaaS

UiPath is a leading enterprise automation platform that specializes in Robotic Process Automation (RPA) and artificial intelligence to streamline repetitive tasks and enhance operational efficiency. By leveraging advanced AI technology, UiPath enables companies across various sectors to automate their workflows, allowing them to focus on more strategic initiatives. Their solutions empower organizations to improve productivity, reduce costs, and transform their business processes through intelligent automation.

1001 - 5000 employees

Founded 2005

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

📋 Description

• Monitor and report on key performance indicators, including adoption, engagement quality, and internal CSAT. • Implement motions to validate license adoption, utilization, projected churn vs expansion, net new customers onboarding and playbook efficiency. • Design and maintain Power BI dashboards to track trends, performance insights, and improvement opportunities. • Collaborate with HUB Leads and Vertical CS Directors to identify best practices, standardize success motions, and amplify value realization. • Translate complex data into clear, actionable recommendations for leaders and delivery teams. • Support cadence reviews and strategic discussions with concise, data-backed storytelling.

🎯 Requirements

• 5+ years of experience in Customer Success, Data Analysis, or Business Insights roles within SaaS or technology environments • Proficiency in Power BI for data visualization and reporting or another equivalent tool • Strong analytical thinking with attention to accuracy, patterns, and detail • Excellent written and verbal communication in English and Spanish • Ability to work cross-functionally and influence without direct authority • Capable in building strong relationships • Collaborative, Listener & Advisor • Empathy & sympathy • Strong presentation skills • Excellent verbal & written skills • Curiosity and Learning Agility: Constantly seeks new ways to improve how we measure and deliver success • Accountability: Owns results and follows through with discipline • Critical Thinking: Balances data, context, and intuition to support sound decision-making.

🏖️ Benefits

• Many of our roles allow for flexibility in when and where work gets done • Reasonable accommodations for candidates on request • Equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes