User Experience Specialist - Call Support

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February 12

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Ultrahuman

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Healthcare Insurance • Wearable Technology • Biotechnology

Ultrahuman is a health-focused technology company that specializes in personal health tracking devices, such as the Ultrahuman Ring AIR, which accurately measures vital health indicators including sleep patterns, heart rate variability, movement, and body temperature. The company also offers the Ultrahuman M1 device, designed for real-time glucose monitoring to provide users with insights into their metabolic health. With a commitment to precision and innovative design, Ultrahuman's products aim to enhance personal wellness and performance, catering to both everyday consumers and elite athletes.

51 - 200 employees

Founded 2020

⚕️ Healthcare Insurance

🧬 Biotechnology

📋 Description

• Handle High Volumes of Calls: Manage and resolve a large volume of inbound calls professionally and efficiently. • User Communication: Communicate clearly and effectively with users, adapting to various accents and communication styles typical of users from the US, UK, EU, UAE and rest of the world. • Troubleshooting and Problem Solving: Provide accurate information and resolutions for user queries regarding Ultrahuman products and services. • Proactive Follow-Ups: Send outbound emails to provide updates or confirm resolutions for users, ensuring clear and concise communication. • Adaptability: Quickly adapt to the needs of users from different regions, adjusting your communication approach to align with cultural and linguistic nuances. • Customer Empathy and Patience: Approach each interaction with empathy and patience, ensuring users feel valued and understood. • Documentation and Reporting: Accurately document user interactions, key issues, and resolutions in the system for future reference. • Team Collaboration: Work closely with cross-functional teams, including technical support, product, operations and engineering teams, to resolve user issues effectively.

🎯 Requirements

• Prior experience in call support (Min of 1 year), particularly in managing international clients, is highly preferred. • A background in sports (preferably an athlete), health, fitness, and related areas. • Exceptional verbal and written communication skills, with the ability to articulate thoughts clearly and concisely. • Strong command of English, with an ability to understand and adapt to various regional accents. • Strong analytical skills to diagnose and resolve user concerns effectively. • Comfortable using CRM tools, payment gateway tools, workspace tools like slack, call support systems, and other relevant softwares. • Must work night shifts to align with international time zones. • Ability to handle diverse user profiles and dynamically adjust communication styles. • A user-first mindset with a commitment to delivering exceptional experiences.

🏖️ Benefits

• Work remotely from the comfort of your home. • Opportunity to be part of a mission-driven team revolutionising health and fitness. • A dynamic and inclusive work culture that fosters growth and learning.