Relationship Manager – Partnerships

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November 25

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Umbler

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SaaS • B2B

Umbler is a Brazilian software company that offers an integrated suite of business tools for customer communication, professional email, and web hosting. Its products include a WhatsApp-focused CRM and platform for multi-agent conversations, chatbots and AI agents trained with company-specific data, corporate email (Umbler Mail), and managed WordPress/PHP hosting with container or dedicated options. Umbler targets entrepreneurs, agencies and small-to-medium businesses with transparent, pay-as-you-go pricing and emphasizes ease of use, reliability and customer support.

51 - 200 employees

Founded 2015

☁️ SaaS

🤝 B2B

📋 Description

• Define and execute the global partnerships strategy aligned with the company’s vision. • Source, evaluate, negotiate and activate new strategic partnerships (channels, alliances and technology). • Conduct market, trend and competitive analyses to identify opportunities. • Ensure continuous alignment, engagement and performance with strategic partners. • Create monitoring routines, KPIs, dashboards and governance models. • Conduct business reviews, measure results and propose improvement actions. • Develop and standardize processes, frameworks and playbooks for partner acquisition, activation, enablement and follow-up. • Identify bottlenecks and implement structural improvements that increase efficiency and scalability. • Create enablement materials, documentation, presentations and support content for partners. • Ensure a clear, efficient and high-impact partner journey across all stages: discovery, onboarding, operations and growth.

🎯 Requirements

• Proven experience (7+ years) in partnerships, channels, strategic alliances or business development. • Track record of building and managing partner ecosystems in technology, SaaS or digital services companies. • Strong negotiation skills, executive communication and stakeholder management. • Analytical capability and experience with KPIs, metrics and performance models. • Ability to structure processes, workflows and governance routines. • Proactive, autonomous and delivery-oriented profile with a strategic mindset. • Ability to work across multiple areas and manage expectations at different levels.

🏖️ Benefits

• Competitive salary + performance bonus. • Home office allowance. • Health insurance, dental coverage and Gympass. • Rewards and performance-based incentives. • Birthday day off. • Onboarding kit and home office kit. • Collaborative environment focused on development and autonomy.