Client Services

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July 3

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United States Department of Defense

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Government • Security • Defense

United States Department of Defense is a United States government organization responsible for providing the military forces needed to deter war and ensure the security of the nation. It works in collaboration with its allies and partners to support democratic values, uphold international laws, and ensure a free and open world, focusing heavily on areas such as the Indo-Pacific region. The Department is involved in a wide array of activities, including strategic defense planning, military operations, and providing security assistance to nations like Ukraine. It encompasses branches such as the Army, Navy, Air Force, Marine Corps, Space Force, Coast Guard, and National Guard, and plays a vital role in the cybersecurity and defense technology sectors.

67295 - 67295 employees

Founded 1947

🏛️ Government

🔐 Security

📋 Description

•Please note, this is not a live role. If you would like to be considered for any future Design positions at DEPT®, please submit an application and we will be in touch when a suitable opportunity arises. •We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. •Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. •This role is part of our Personalized Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalized, digital communications that change perceptions, shape new behavior's, and shift market share for our clients including eBay, Ancestry, Walmart, and more! •Here at DEPT®, we are always on the lookout for new talent. Whether you’re looking to kick start your client services career, or are a seasoned Account Manager with mentoring/management experience, we would love to hear from you. •As part of the Client Services team, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team. •You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries. •Manage, draft and review client briefs •Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity •Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations •Clearly and effectively distill and transfer client feedback to designers, copywriters •Prioritising workloads for the team, and escalating when needed •Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser •Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews •Ensure success criteria are met and projects are delivered to time and to budget •Work with the team to determine and test creatives across client owned channels

🎯 Requirements

•We’re open to the see different levels of experience across different sectors •Agency experience is a plus •Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience •Extremely organised, with the ability to manage multiple projects simultaneously •Ability to think strategically •Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities •Highly motivated to learn, grow and improve •Personable, approachable demeanor and motivating team player •Moderate understanding of production and interactive processes •Excellent oral and written communication skills •Ability to manage and develop client and supplier relationships •Basic understanding of financials to effectively manage budgets

🏖️ Benefits

•15 days Paid PTO •10 Public Holidays + Birthday off •Medical, Dental, and Mental Health Support/Benefits (through Canada Life Insurance) •Learning & growth certifications/certifications •Enhanced Family Leave (after 1 year) •A flexible, hybrid working policy •Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT® •Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular! •A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. •Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! •The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. •Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.