Senior Manager

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Rob Levine Legal Solutions

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B2C • Legal • Compliance

Rob Levine Legal Solutions is a nationwide law firm known for its unwavering dedication to securing justice and protecting the rights of its clients. With a skilled team of over 160 attorneys and more than 1200 dedicated staff members spread across 12 locations, the firm excels in various legal areas including Personal Injury, Workers' Compensation, Immigration Law, Criminal Defense, and Civil Rights. Rob Levine Legal Solutions prioritizes client-centered advocacy and consistently strives for outstanding results, positioning itself as a powerhouse of legal expertise.

201 - 500 employees

Founded 2021

👥 B2C

📋 Compliance

📋 Description

• Manage, lead and coach a team of record retrieval team leads and specialists, ensuring they meet performance goals and deliver exceptional service to clients. • Develop and implement strategies to optimize record retrieval processes, improve turnaround times, and reduce costs. • Monitor and analyze operational metrics to identify areas for improvement and implement corrective actions as needed. • Collaborate with sales, customer service, and IT teams to enhance service offerings and address client needs effectively. • Stay informed about industry trends, regulations, and best practices to ensure compliance and operational excellence. • Foster a culture of continuous improvement, innovation, and teamwork within the record retrieval department. • Prepare regular reports and presentations on departmental performance, goals, and initiatives for senior management and clients.

🎯 Requirements

• Minimum of 3 years of experience in a managerial role within the record retrieval/call center or related industry. • Proven track record of successfully managing teams and driving operational excellence. • Strong analytical skills with the ability to interpret data and make strategic recommendations. • Excellent communication, leadership, and interpersonal skills. • Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.