Upland Software
1001 - 5000 employees
Founded 2010
☁️ SaaS
🏢 Enterprise
⚡ Productivity
💰 $115M Post-IPO Equity on 2022-07
SaaS • Enterprise • Productivity
Upland Software is a leading provider of AI-powered cloud software solutions that enhance business efficiency across various domains. Their products include computer telephony integration, AI-powered knowledge management, customer engagement, document automation, and marketing tools that increase revenue, reduce costs, and deliver significant value. Upland's software is used to improve contact center productivity, manage content lifecycles, optimize digital marketing, and drive sales productivity through enhanced workflows and AI-driven insights. Trusted by over 10,000 customers, Upland's solutions are designed to power enterprise digital transformation and bring immediate business outcomes.
Senior Manager, Customer Success
🕒 May 19
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Upland Software
1001 - 5000 employees
Founded 2010
☁️ SaaS
🏢 Enterprise
⚡ Productivity
💰 $115M Post-IPO Equity on 2022-07
SaaS • Enterprise • Productivity
Upland Software is a leading provider of AI-powered cloud software solutions that enhance business efficiency across various domains. Their products include computer telephony integration, AI-powered knowledge management, customer engagement, document automation, and marketing tools that increase revenue, reduce costs, and deliver significant value. Upland's software is used to improve contact center productivity, manage content lifecycles, optimize digital marketing, and drive sales productivity through enhanced workflows and AI-driven insights. Trusted by over 10,000 customers, Upland's solutions are designed to power enterprise digital transformation and bring immediate business outcomes.
📋 Description
• Lead and develop a team of 4 Customer Success Managers • Drive a high-performance culture through coaching and structured feedback • Act as primary escalation point for customer portfolios • Collaborate with Sales, Support, and Marketing teams to ensure customer satisfaction • Champion customer satisfaction, retention, and expansion
🎯 Requirements
• 5+ years of experience in customer success or related field • Strong leadership and team management skills • Excellent communication and interpersonal skills • Ability to analyze and interpret customer data • Proficient in CRM tools and customer success software
🏖️ Benefits
• Remote work arrangements • Professional development opportunities
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