uprootclean
- employees
🛍️ eCommerce
👥 B2C
eCommerce • B2C
uprootclean is an online retail brand that sells cleaning and grooming essentials for pet households. The site’s merchandising emphasizes pet hair and lint removers, a 7-in-1 grooming/vacuum brush, laundry products formulated for homes with pets, pet wipes, and general pet-care accessories — marketed directly to pet owners via an e-commerce storefront with promotions, free-shipping thresholds, a blog, influencer program, and store-locator features.
Customer Service Representative
Job not on LinkedIn
🕒 2 days ago
🌐 United States, Colombia, +2 more countries – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
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uprootclean
- employees
🛍️ eCommerce
👥 B2C
eCommerce • B2C
uprootclean is an online retail brand that sells cleaning and grooming essentials for pet households. The site’s merchandising emphasizes pet hair and lint removers, a 7-in-1 grooming/vacuum brush, laundry products formulated for homes with pets, pet wipes, and general pet-care accessories — marketed directly to pet owners via an e-commerce storefront with promotions, free-shipping thresholds, a blog, influencer program, and store-locator features.
📋 Description
• Manage and respond to customer inquiries via email and support platforms • Ensure fast, accurate, and high-quality responses at scale • Maintain a consistent and professional brand voice • Respond to DMs and comments across platforms like Instagram, Facebook, and TikTok • Engage with the community while maintaining brand tone and consistency • Process order changes, cancellations, refunds, and exchanges • Ensure all actions follow company policies and are accurately executed • Handle complaints with empathy and clarity • Investigate issues thoroughly and provide complete resolutions • Share customer feedback and recurring issues with internal teams • Help identify patterns that can improve product or operations
🎯 Requirements
• Experience in customer service (ecommerce or DTC preferred) • Strong written communication skills in English • Experience handling social media interactions is a strong plus • High attention to detail and ability to multitask • Comfortable working in fast-paced environments
🏖️ Benefits
• Fully remote • Paid time off • Flex days. Enjoy an extra quarterly day off to unwind and recharge energies whenever you desire • Ownership & autonomy - trusted to build and execute strategy • Professional development - opportunities to learn and grow with the business
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