Principal Product Manager, Servicing

August 27

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Upstart

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Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. As we transitioned to being a public company, we’re now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. We’ve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.

1001 - 5000 employees

📋 Description

• Principal Product Manager for Servicing designing tools and systems for recovering funds when borrowers are unable to repay across all Upstart loan products • Define strategy for Auto loan collections and recoveries in partnership with Operations leadership • Partner with Operations to establish technology and processes for collections and recoveries when borrowers become delinquent • Deeply understand delinquent borrowers and collaborate with design to deliver borrower-centered products • Establish and track success metrics to assess impact of product and operations initiatives • Leverage data-driven insights to make informed product decisions and optimize metrics • Make trade-offs to prioritize features with highest ROI and experiment when necessary • Develop vendor partnerships aligning with overall business strategy

🎯 Requirements

• 6+ years experience in a product management role building both consumer-facing products and internal operational tools • Demonstrated success in driving business outcomes through a balance of quantitative metrics and qualitative understanding • Strong product sense; independently authored and executed on a multi-quarter roadmap • Rigorous and analytical problem solving; well structured, concise, and highly effective communication • Ownership and growth mindset; acts like an owner and open to feedback • Preferred: Experience building products in fintech, credit servicing, or customer support environments • Preferred: Familiarity with voice, chat, or AI-driven multi-modal UX • Preferred: Aptitude for and interest in credit and personal finance economic concepts • Preferred: Experience building products with third-party vendor integrations • Preferred: Demonstrated and expressed mission orientation, and outsized results

🏖️ Benefits

• Competitive Compensation (base + bonus & equity) • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings • Employee Stock Purchase Plan (ESPP) • Life and disability insurance • Generous holiday, vacation, sick and safety leave • Supportive parental, family care, and military leave programs • Annual wellness, technology & ergonomic reimbursement programs • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering • Catered lunches + snacks & drinks when working in offices