Senior Consumer Insights Analyst

2 days ago

Apply Now

Receive Emails with Similar Jobs

Upstart

WebsiteLinkedInAll Job Openings

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. As we transitioned to being a public company, we’re now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. We’ve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.

1001 - 5000 employees

📋 Description

• Design, execute, and analyze consumer research studies, including surveys, focus groups, and interviews, to uncover key insights and consumer needs. • Work closely with product managers, marketing teams, and leadership to translate consumer insights into actionable recommendations. • Contribute to research designed to monitor and track consumer behavior, including customer journey mapping, brand tracking, and NPS analysis. • Stay up-to-date with industry trends, competitor offerings, and market dynamics. • Serve as a voice of the customer to senior management (C Suite- VPs and GMs), advocating for their needs and preferences.

🎯 Requirements

• 3-5 years of relevant consumer insights experience on the client-side or Market Research consultant side with proven expertise in analyzing and communicating insights in a digestible, actionable, storytelling manner to and for internal business partners • Fluent in a variety of research methodologies with core strength in quantitative approaches and analysis • Ability to develop and execute research projects end-to-end with minimal supervision • Strong project execution and organization skills, including handling multiple projects at once • Passion for building and maintaining strong stakeholder relationships, collaborating with cross-functional teams • Attention to detail, critical thinking, creative problem-solving, and a strong work ethic • Self-starter with a desire for continuous improvement and implementing new solutions • Demonstrated initiative and ability to work independently • Ever-curious attitude applied daily • Strong written and verbal communication skills • Bachelor's degree in business, marketing, or marketing research required

🏖️ Benefits

• Competitive Compensation (base + bonus & equity) • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings • Employee Stock Purchase Plan (ESPP) • Life and disability insurance • Generous holiday, vacation, sick and safety leave • Supportive parental, family care, and military leave programs • Annual wellness, technology & ergonomic reimbursement programs • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering • Catered lunches + snacks & drinks when working in offices