Senior Program Manager

October 22

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Upstart

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Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. As we transitioned to being a public company, we’re now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. We’ve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.

1001 - 5000 employees

📋 Description

• Own, lead, and scale programs across one of a few key pillars of Servicing Programs. • Help build systems that keep Servicing running smoothly. • Establish scalable operating rhythms, governance frameworks, and playbooks that promote clarity, consistency, and execution across teams. • Lead programs that strengthen engagement and culture across internal and vendor teams. • Own the Servicing Accelerator Program and help participants build foundational skills and exposure across Servicing functions. • Coordinate initiatives that improve contact center performance, repayment outcomes, and overall borrower experience.

🎯 Requirements

• 6–8+ years of experience in program management, operations, employee engagement, or strategy, preferably in financial services, fintech, or customer operations. • Proven success translating strategy into structured execution across multiple teams and stakeholders. • Experience leading cross-functional programs involving Product, Engineering, People Ops, Risk, or Compliance. • Strong analytical, communication, and storytelling skills — able to synthesize insights into executive-ready narratives. • Track record of building scalable systems, playbooks, or governance models. • Skilled at driving alignment and influence across complex stakeholder groups, including external vendors.

🏖️ Benefits

• Competitive Compensation (base + bonus & equity) • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings • Employee Stock Purchase Plan (ESPP) • Life and disability insurance • Generous holiday, vacation, sick and safety leave • Supportive parental, family care, and military leave programs • Annual wellness, technology & ergonomic reimbursement programs • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering • Catered lunches + snacks & drinks when working in offices