Director of Platform Operations – Infrastructure

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October 10

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Upwork

WebsiteLinkedInAll Job Openings

B2B • Marketplace

Upwork is a leading online platform that connects freelancers with businesses, offering a wide range of professional services such as design, writing, programming, and more. It facilitates collaboration between independent professionals and clients through job postings, project catalogs, and consultations. Upwork aims to enable freelancers to find work and clients to find the best talent, providing tools to hire, manage, and pay remote talent worldwide.

501 - 1000 employees

Founded 2015

🤝 B2B

🏪 Marketplace

💰 Funding Round on 2017-01

📋 Description

• Lead global operations for core infrastructure platforms, including Kubernetes (EKS), developer environments, CI/CD systems, and enterprise integrations, ensuring performance, reliability, and security. • Define and execute the roadmap for secure, multi-tenant infrastructure that powers engineering and AI/ML workloads across the company. • Drive automation for build and release processes, incident response, and compliance readiness while maintaining strong reliability standards. • Oversee platform-wide observability, including logging, monitoring, distributed tracing, and SLO instrumentation. • Partner with AI platform teams to operationalize next-gen infrastructure such as GPU provisioning, MCP/Agent Marketplace, and model-serving environments. • Recruit, mentor, and scale a high-performing, globally distributed team that fosters innovation and technical excellence. • Represent infrastructure operations in strategic planning and architectural reviews, influencing company-wide platform investments and direction.

🎯 Requirements

• Proven experience (10+ years) in software engineering with 3+ years leading high-performing infrastructure or platform teams. • Deep technical expertise in cloud-native systems, Kubernetes, CI/CD platforms, and distributed systems operations. • Experience designing and scaling AI/ML platforms for model training, deployment, and monitoring. • Demonstrated success in building reusable, self-service platforms that accelerate developer productivity. • A growth-minded leader with exceptional communication and collaboration skills who thrives in cross-functional environments.

🏖️ Benefits

• comprehensive medical coverage for you and your family • unlimited PTO • a 401(k) plan with matching • 12 weeks of paid parental leave • Employee Stock Purchase Plan