Bilingual Claims Service Representative

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October 16

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Puppy Dreams

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Cybersecurity • Enterprise • B2B

Puppy Dreams is a cybersecurity company that focuses on protecting enterprise users from targeted phishing emails and other cybersecurity threats. By utilizing advanced threat protection technologies, Puppy Dreams ensures that users can safely navigate the web, blocking access to malicious sites and redirecting them to secure destinations, thus enhancing their online safety and security.

1 - 10 employees

🔒 Cybersecurity

🏢 Enterprise

🤝 B2B

📋 Description

• Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. • Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. • Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required. • Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required. • Provide personalized customer service of the highest level. • Arrange for the dispatch of adjusters or vendor partners when required. • Field and answer branch inquiries and administer to ECS menu. • Maintain database of service lapses reference for root cause, report trends and make recommendations to management. • Review claim information to determine proper next steps for processing against client guidelines/service agreements.

🎯 Requirements

• Only candidates fully bilingual in French and English will be considered • Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) • Strong communication skills • Minimum 1 year administrative experience • Knowledge of insurance/service industry or related experience preferred • Strong computer and telephone skills with an aptitude/ability to learn • Effective communication skills both written and verbal in English and French • Attention to detail • High Level of motivation.

🏖️ Benefits

• Weekend Shifts are Mandatory​ • Health Insurance accommodations available on request for candidates throughout the recruitment and assessment process. • Full-time opportunity, and will require 37.5 hours of work per week.