Claims Service Representative, Part-Time

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🕒 3 days ago

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Puppy Dreams

WebsiteLinkedInAll Job Openings

1 - 10 employees

🔒 Cybersecurity

🏢 Enterprise

🤝 B2B

Cybersecurity • Enterprise • B2B

Puppy Dreams is a cybersecurity company that focuses on protecting enterprise users from targeted phishing emails and other cybersecurity threats. By utilizing advanced threat protection technologies, Puppy Dreams ensures that users can safely navigate the web, blocking access to malicious sites and redirecting them to secure destinations, thus enhancing their online safety and security.

📋 Description

• Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims • Document initial loss details and activities to ensure that callers experience timely and service-oriented disposition of calls • Make determinations based on protocol if immediate adjuster attention is required and coordinate with vendors as required • Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required • Provide personalized customer service of the highest level • Arrange for the dispatch of adjusters or vendor partners when required • Field and answer branch inquiries and administer to appropriate area • Maintain data base of service lapses reference for root cause, report trends and make recommendations to management • Review claim information to determine proper next steps for processing against client guidelines/service agreements

🎯 Requirements

• Post secondary education is required • Minimum of 1 year of customer service or administrative experience is required • Knowledge of insurance/service industry or related experience preferred • Strong computer and telephone skills with an aptitude/ability to learn • Effective communication skills both written and verbal in English • Attention to detail • Team player with a strong commitment to quality and customer service • Excellent time management and organizational skills • Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance • Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.

🏖️ Benefits

• Health insurance • Flexible work arrangements