Customer Solutions Architect

Job not on LinkedIn

May 28

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Braintrust

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Braintrust is the first decentralized Web3 talent network that connects skilled, vetted knowledge workers with the world’s leading companies. The community that relies on Braintrust to find work are the same people who own and build it, ensuring the network always serves the needs of its users, instead of a centrally-controlled corporation. And because the community of knowledge workers and contributors earns ownership and control of Braintrust through its native BTRST token for their contributions to the network and its growth, new Talent and jobs have participated in the network at record speeds.

11 - 50 employees

📋 Description

• About the company • Braintrust is building the modern platform for evaluating and deploying AI systems. • Our mission is to help enterprises build trust in their AI by making it easy to test, monitor, and improve models using real-world evaluation frameworks. • About the Role • We're looking for a Customer Solutions Architect to join our Field Engineering team. • This is a deeply technical, customer-facing role focused on helping teams deploy and operate Braintrust in production environments. • You’ll work with platform, DevOps, and ML infrastructure teams at leading AI-forward organizations to ensure Braintrust is running reliably — whether in our managed cloud or in their own environments. • This role blends solution design, proactive support, and infrastructure guidance — ideal for someone who enjoys solving real-world problems with code, systems knowledge, and deep customer empathy. • What You’ll Do • Customer Enablement & Support • Act as a trusted advisor to customers deploying and scaling Braintrust in production environments. • Lead onboarding and implementation engagements • Solution Design & Implementation • Design and document end-to-end customer evaluation pipelines using Braintrust SDKs and APIs. • Build technical artifacts (scripts, templates, notebooks) that accelerate onboarding and our ability to support customers, or demonstrate platform capabilities. • Internal & Cross-functional Collaboration • Translate real-world usage and customer friction into actionable feedback for our product and engineering teams. • Partner with sales, support, and engineering to ensure seamless handoffs from pre-sales to post-sales and back. • Contribute to internal runbooks, implementation guides, and technical documentation. • Why Join Braintrust • You’ll be joining a small, senior team solving one of the most important problems in modern AI development—ensuring reliability.

🎯 Requirements

• Strong interest in AI technology • Experience in customer-facing technical roles (e.g., Solutions Architect, Forward Deployed Engineer, Escalation Engineer, Technical Account Manager). • Fluency in Python or TypeScript and comfort debugging code, APIs, and infrastructure. • Strong grasp of DevOps infrastructure and cloud architecture, including technologies like Docker, Terraform, Kubernetes, and major clouds (AWS, GCP, Azure) • Ability to explain technical concepts clearly to both engineers and non-technical stakeholders. • Comfortable working autonomously in a fast-paced, startup environment. • Nice to Have • Experience with self-hosted or hybrid SaaS deployments. • Familiarity with LLM/AI development workflows and common tools in the ecosystem • Familiarity with Terraform, CI/CD pipelines, and networking/security best practices.

🏖️ Benefits

• Medical, dental, and vision insurance • 401k plan • Daily lunch, snacks, and beverages • Flexible time off • Competitive salary and equity • AI Stipend