User Interviews
SaaS • B2B • Education
User Interviews is a comprehensive research recruitment platform that facilitates the connection between researchers and participants. It offers tools for automated research processes, including participant sourcing from its panel and integration with other platforms through APIs. The platform provides features such as screener surveys, scheduling, incentives, opt-in forms, and detailed collaboration tools to enhance the research process. User Interviews also supports building custom research panels and offers the User Interviews Academy for education and training on research methodologies. Trusted by both large and small research teams, the company helps enterprises quickly find and engage their target audiences for insightful user research.
51 - 200 employees
Founded 2015
☁️ SaaS
🤝 B2B
📚 Education
💰 $10M Series A on 2021-03
Support Specialist I
Job not on LinkedIn
3 days ago
User Interviews
SaaS • B2B • Education
User Interviews is a comprehensive research recruitment platform that facilitates the connection between researchers and participants. It offers tools for automated research processes, including participant sourcing from its panel and integration with other platforms through APIs. The platform provides features such as screener surveys, scheduling, incentives, opt-in forms, and detailed collaboration tools to enhance the research process. User Interviews also supports building custom research panels and offers the User Interviews Academy for education and training on research methodologies. Trusted by both large and small research teams, the company helps enterprises quickly find and engage their target audiences for insightful user research.
51 - 200 employees
Founded 2015
☁️ SaaS
🤝 B2B
📚 Education
💰 $10M Series A on 2021-03
📋 Description
• Manage all assigned support tickets • Collaborate with Project Coordinators on escalated support issues • Track insights, digest feedback, and identify potential improvements to our users’ experience • Own and develop processes for customer satisfaction • Manage incentive payments • Manage account reviews, helping to keep our participant & researcher base healthy • Update support pages according to new product updates/processes that are released • Assist with live chat support when necessary • Coverage on holidays, on a volunteer basis
🎯 Requirements
• 1 year of experience in a customer-facing support role • Experience providing support in a written format (email, live chat, etc.) • Experience responding to customer support tickets & chats with a high volume • Experience/working knowledge of Zendesk is a plus! • Excited about the prospect of owning a role within a growing company • Strong problem-solving skills and comfortable with ambiguity • Bachelor's Degree Preferred but not required. • Candidates must be located in India • Must be fluent in English (both written and verbal)
🏖️ Benefits
• Competitive hourly rate of ₹264.42 per hour • 18 paid vacation days • Unlimited wellness days - Sick? Doctors appointment? Mental health day? We’ve got you covered. • 8 paid public holidays (India holidays) • Government provided pension • Health Insurance • Provided company laptop • Awards for 360-degree recognition, work anniversaries, & birthdays
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