Customer Success Manager - B2B SaaS

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June 19

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Valdera

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B2B • SaaS • Chemical

Valdera is a modern sourcing platform that simplifies the buying and selling of high-quality chemicals and raw materials. It connects buyers with quality suppliers globally, utilizing AI and machine learning to automate supplier discovery and qualification. Valdera is not a distributor or marketplace; instead, it streamlines the procurement process, helping businesses anticipate market changes and source at scale. The platform caters to various industries, including chemical manufacturing, beauty, pharma, automotive, and more, building partnerships between buyers and suppliers worldwide. Valdera aims to transform supply chain management by providing market intelligence and a smart, user-friendly platform.

11 - 50 employees

🤝 B2B

☁️ SaaS

📋 Description

• At Valdera, we empower innovators to turn ideas into reality by transforming how manufacturers source materials. • We make it effortless for companies to find the best materials and suppliers for their needs, enabling them to build high-quality products at scale and deliver them to millions of consumers worldwide. • We are a team of ambitious, results-driven individuals with a proven track record of working with Fortune 500 industrial manufacturers, beauty brands, and chemical companies. • We are a fast-growing company that hires talented, hardworking people who excel in high-performance environments and want to grow their careers quickly. • Our culture is built for exceptional individuals to take on meaningful challenges, collaborate with the top minds in our industry, and see the direct impact of their work. • If you’re looking for a fast-paced environment where your ideas will drive real change, Valdera is the place for you. • Join us, and let’s shape the future of manufacturing together. • As a Customer Success Manager at Valdera, your core mission is to drive retention and account expansion across our growing global customer base. • You’ll be responsible for ensuring our customers maximize the value of our platform and expand product adoption across their organizations. • Success in this role means proactively building lasting relationships, advising customers on how to maximize the impact of the product within their organization, and enabling them to achieve their business goals using Valdera. • You’ll work cross-functionally with sales, sourcing operations, engineering, and senior leadership, taking ownership of high-stakes initiatives that accelerate Valdera’s growth and industry impact. • This role is for a highly adaptable, outcome-driven individual who thrives in a fast-paced environment. If you’re motivated by driving real business results, navigating ambiguity independently, and making a lasting impact, we want you on our team.

🎯 Requirements

• 3+ years in Customer Success at an enterprise SaaS company. • Proven track record of increasing customer LTV and driving significant revenue growth. • Specific wins in owning retention and expansion of large enterprise accounts. • Proactively identified risks and implemented retention strategies without direction. • History of independently building relationships with executive decision-makers. • Strong analytical skills—leveraged data to track customer health, measure success, and drive proactive engagement. • Successfully advocated for customers to initiate new product launches and go-to-market strategies. • Experience leading QBRs, business reviews, and roadmap discussions to accelerate adoption and growth. • Exceptional communicator with a track record of crafting high-impact emails, presentations, and reports. • Track record of executing with precision and attention to detail, creating high-quality presentations, charts, and materials. • Built scalable processes, and solved unexpected challenges.Proficient in products like GSuite, Microsoft, Notion, Figma, Salesforce, Amplitude, and Excel. • Thrives in a fast-paced, high-stakes environment.

🏖️ Benefits

• Valdera offers generous benefits to employees. • Full time employees are eligible for premium healthcare, dental, and vision insurance coverage. • You will be provided a more detailed breakdown of your options prior to joining Valdera.