Value1
51 - 200 employees
Founded 2021
🛡️ Insurance
💼 Consulting
🏥 Healthcare
Insurance • Consulting • Healthcare
Value1 is India's 1st tech company co-owned by its consumers and workforce. The company is dedicated to empowering individuals by enhancing their consumer experience and creating wealth through investments in gold assets. Value1 believes in shared ownership, offering stock options to customers, and dedicating 50% of its shares to a member stock option pool. Additionally, their innovative rewards system provides customers with gold coins for transactions. They have established exclusive clubs, such as The Hiring Club, Gold Savings Club, and The Givers Club, which focus on recruitment, wealth accumulation through digital gold, and social contributions respectively.
Quality Assurance Analyst, Customer Service
Job not on LinkedIn
🕒 August 29, 2025
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Value1
51 - 200 employees
Founded 2021
🛡️ Insurance
💼 Consulting
🏥 Healthcare
Insurance • Consulting • Healthcare
Value1 is India's 1st tech company co-owned by its consumers and workforce. The company is dedicated to empowering individuals by enhancing their consumer experience and creating wealth through investments in gold assets. Value1 believes in shared ownership, offering stock options to customers, and dedicating 50% of its shares to a member stock option pool. Additionally, their innovative rewards system provides customers with gold coins for transactions. They have established exclusive clubs, such as The Hiring Club, Gold Savings Club, and The Givers Club, which focus on recruitment, wealth accumulation through digital gold, and social contributions respectively.
📋 Description
• Provides technical support to the Call Center quality assurance program • Analyzes/audits service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the Call Center • Performs mock calls with new hires after training has been completed to determine readiness for moving into support • Uses customer service expertise to assess existing practices and procedures for process improvement opportunities with all Call Center teams and sites • Uses Call Center tools to gather data and analyze trends or patterns affecting quality; highlights key successes and share best practices with call center staff to ensure continued success in quality of service • Develops and conducts targeted group and/or individual coaching sessions that address service quality deficiencies and/or improvement opportunities • Provides structured and timely recommendations through verbal and/or written feedback to Call Center Leadership Team, management, and training • Collaborates with Call Center leadership and training team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience • Assists with the design and successful delivery or workshops and training • Observes and complies with all District and mandated safety rules, regulations, and protocols • Performs related duties as assigned
🎯 Requirements
• Experience in quality assurance and auditing in a customer service environment • Ability to analyze data from multiple sources (emails, calls, surveys) • Experience with coaching and training staff • Familiarity with call center tools to gather data and analyze trends • Strong communication and collaboration skills
Apply NowSimilar Jobs
🕒 August 27, 2025
Entry-level QA at Square Peg Hires focusing on staging test environments and QA for remote development
