Enterprise Implementation Manager

Job not on LinkedIn

November 19

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $75k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Vatica Health

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Healthcare Insurance • SaaS • Compliance

Vatica Health is a healthcare company that offers advanced solutions for risk adjustment and quality of care. By combining expert clinical teams with cutting-edge technology, Vatica Health improves financial performance for health plans and providers by capturing accurate diagnosis codes and reducing audit risks. The company's model enhances provider utilization of preventive services and patient engagement, while also supporting quality programs at the time of patient visits. With seamless integration into provider workflows, Vatica Health focuses on increasing coding accuracy, compliance, and efficiency, ultimately benefiting health plans, providers, and patients. Their EMR-agnostic technology and on-site clinical consultants ensure improved care delivery and wellness outcomes, particularly through services like Annual Wellness Visits.

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Compliance

💰 $1.2M Venture Round on 2013-11

📋 Description

• Build and maintain strong relationships with customers and key stakeholders as the primary point of contact during onboarding. • Act as a trusted advisor, understanding each customer’s business goals and ensuring all activities align with their success. • Serve as an internal advocate for customer needs and feedback, promoting a customer-centric culture across the organization. • Develop and execute tailored onboarding and implementation plans that align with customer objectives. • Oversee setup, configuration, and training to ensure a seamless and timely go-live experience. • Continuously refine onboarding processes and apply best practices to enhance efficiency and effectiveness. • Deliver engaging training sessions, webinars, and resources to ensure customers effectively adopt and utilize the platform. • Maintain up-to-date educational materials and documentation to support self-service learning. • Monitor customer adoption, satisfaction, and progress toward key milestones. • Identify risks or obstacles to success and implement proactive strategies to drive retention and mitigate churn. • Partner with sales, product, and support teams to provide a cohesive, consistent customer experience. • Track and report on onboarding KPIs, using data-driven insights to identify trends and opportunities for improvement.

🎯 Requirements

• Minimum requirement: BA/BS in a relevant discipline. MPH, MHA, MHSA, MBA or related graduate degree preferred. • 3+ years in healthcare administration or healthcare technology/SaaS required. Experience working with Health Plans, Independent Physician Associations (IPAs), and Management Service Organizations (MSOs) or in value-based care programs preferred. Experience in customer success, consulting, account management, or a related role is a plus. • Passionate about learning about and solving challenging problems in the healthcare operations, regulation and technology space. • Willingness to work as needed with international teams

🏖️ Benefits

• Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar • Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded • 401k plans– we want to empower you to prepare for your future • Room for growth and advancement- we love our employees and want to develop within • Comprehensive Medical, Dental, and Vision insurance plans • Tax-free Dependent Care Account • Life insurance, short-term, and long-term disability • Excellent PTO policy (everyone deserves a vacation now and then) • Great work-life balance environment- We believe family comes first! • Strong supportive teams- There is always a helping hand when you need it