Experience Operations Lead – Guests & Artists

🕒 May 13

🗽 New York – Remote

🗽 New York – Remote

💵 $60k - $85k / year

⏳ Contract/Temporary

🟠 Senior

⚙️ Operations

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Vacation With An Artist (VAWAA)

WebsiteLinkedInAll Job Openings

1 - 10 employees

📚 Education

🏪 Marketplace

Education • Travel • Marketplace

Vacation With An Artist (VAWAA) is a unique platform that offers mini-apprenticeships with master artists around the world. Travelers can book in-person or online sessions where they can learn various crafts and arts from skilled artisans. This innovative approach provides an opportunity to immerse in local cultures and gain artistic skills, tailored to individual skill levels, making travel a personalized and enriching experience.

📋 Description

• Work closely with the founder and help scale the experience layer of VAWAA. • Improve booking conversions and optimize the funnel from inquiry to repeat guest. • Monitor key metrics representing bookings, guest & artist health. • Partner with guest experience manager to own the end-to-end guest journey managing bookings, decisions, experience issues, follow-ups, CRM hygiene, templates, workflows, and the SOPs that help scale care without losing soul. • Support artists with onboarding, gathering assets, offering guidance, co-designing, editing and support. • Oversee confusion areas for guests and support needed by artists. • Solve time-sensitive issues across time zones, cultures and contexts. • Maintain responsive communication wherever guests and artists reach out.

🎯 Requirements

• 2-4 years of digital customer experience • Strong writing, editorial, visual, and experience-design skills • Minimum 2 years experience working full-time in remote, computer-based roles requiring responsiveness and self-direction • Fluency in tools like Streak, Customer.io, Helpscout, Zendesk, Front, Notion, Slack, Google Workspace, AI tools

🏖️ Benefits

• Health insurance • Free and discounted VAWAA experiences • 0.25%–0.5% equity or profit sharing options