VCM, Inc.
Real Estate • B2B
VCM, Inc. is a Texas-based homeowners association (HOA) and community association management company providing full-service, hands-on management for residential communities. The firm manages over 180 communities across Texas, offering services including day-to-day association oversight, 24/7 on-call emergency management, covenant enforcement, routine inspections, financial preparation and in-house dues and vendor payment processing, resale/refinance package preparation, record maintenance, event planning, and an in-house maintenance and porter team. VCM emphasizes personalized, community-specific solutions, responsive communication, and industry expertise, with multiple regional offices across Texas.
51 - 200 employees
Founded 2008
🏠Real Estate
🤝 B2B
Customer Service Representative
Job not on LinkedIn
November 5
VCM, Inc.
Real Estate • B2B
VCM, Inc. is a Texas-based homeowners association (HOA) and community association management company providing full-service, hands-on management for residential communities. The firm manages over 180 communities across Texas, offering services including day-to-day association oversight, 24/7 on-call emergency management, covenant enforcement, routine inspections, financial preparation and in-house dues and vendor payment processing, resale/refinance package preparation, record maintenance, event planning, and an in-house maintenance and porter team. VCM emphasizes personalized, community-specific solutions, responsive communication, and industry expertise, with multiple regional offices across Texas.
51 - 200 employees
Founded 2008
🏠Real Estate
🤝 B2B
đź“‹ Description
• Manage large amounts of incoming calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Take the extra mile to engage customers
🎯 Requirements
• Proven customer support experience or experience as a client service representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • High school degree
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