VCU Health
Healthcare Insurance
VCU Health is an academic medical center dedicated to advancing medicine and improving community health. With over 800 physicians across 200 clinical specialties, it offers a wide range of services including cancer care, heart and vascular services, neurosciences, orthopaedics, pediatrics, emergency care, and telehealth. VCU Health integrates cutting-edge technology and clinical expertise to make medical advancements a reality. It operates various hospitals and comprehensive care centers, including the VCU Medical Center in Downtown Richmond and the Children's Hospital of Richmond. VCU Health also emphasizes research and clinical trials to push the boundaries of what's possible in medicine.
10,000+ employees
⚕️ Healthcare Insurance
ITSM Configuration Management II – ServiceNow
Job not on LinkedIn
October 12
VCU Health
Healthcare Insurance
VCU Health is an academic medical center dedicated to advancing medicine and improving community health. With over 800 physicians across 200 clinical specialties, it offers a wide range of services including cancer care, heart and vascular services, neurosciences, orthopaedics, pediatrics, emergency care, and telehealth. VCU Health integrates cutting-edge technology and clinical expertise to make medical advancements a reality. It operates various hospitals and comprehensive care centers, including the VCU Medical Center in Downtown Richmond and the Children's Hospital of Richmond. VCU Health also emphasizes research and clinical trials to push the boundaries of what's possible in medicine.
10,000+ employees
⚕️ Healthcare Insurance
📋 Description
• Responsible for governance and management of ITIL Configuration Management in ServiceNow. • Own the ITSM ITIL Configuration Management process lifecycles. • Lead and support IT Service Management processes and projects. • Ensure a reliable source of truth for IT services and relationships. • Define dashboards and reports related to process quality, efficiency, and effectiveness.
🎯 Requirements
• 3+ years of experience in ITSM ITIL Configuration Management (CMS/CMDB) process lifecycles. • Experience in ServiceNow or similar ITSM system, with a working knowledge of CMDB data models, class hierarchy, and how CIs relate to IT infrastructure and applications. • Experience in ServiceNow Common Service Data Model (CSDM), Service Mapping, Discovery, automated execution and ITAM. • Experience with dashboards, reporting, trend analysis and metrics. • Experience in large IT environments, with a technical background or previous Healthcare experience advantageous. • ITIL v3/v4 Foundation or higher.
🏖️ Benefits
• Health insurance • 401(k) matching • Paid time off
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