Implementation Manager

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January 22

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Vector

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Marketing • SaaS • B2B

Vector is a company focused on contact-based marketing solutions that enable businesses to de-anonymize onsite visitors and create hyper-targeted ad audiences. It operates within the realm of B2B marketing, providing integration with significant platforms like HubSpot, Salesforce, and Slack. Vector aims to enhance return on ad spend by predicting buyer intent and connecting businesses with their most interested prospects through innovative marketing playbooks and integrations. The company is positioned to optimize pipeline generation for sales teams, ensuring high conversion rates by reducing ad spend waste and improving actionable insights.

2 - 10 employees

☁️ SaaS

🤝 B2B

📋 Description

• Vector’s Customer Success organization is responsible for ensuring overall success of our product in the hands of our customers. • Deliver excellence in Operational Engagement and day to day management on key facility accounts. • Provide end user support, training, and change management on software app deployments. • Provide an in person Vector presence for both go-lives and ongoing support as part of a comprehensive Customer Success strategy. • Provide updates and status reports, both internally and customer facing regularly to ensure real time visibility and proper decision-making. • Provide play by play updates from the field to the teams, identifying, escalating and triaging issues as they arise. • Become Vector’s internal subject matter expert on the comprehensive operational needs of our customers.

🎯 Requirements

• Experience / ability as a core customer facing member deploying software on key accounts or initiatives • Demonstrated ability to run operational efforts and tactical meetings with minimal oversight • Comfortable with driving the process, raising flags or triaging when appropriate • Proven ability to onboard multiple waves of facility deployments and work with Deployment Strategists to define the roadmap for continuous waves of future deployments • Exceptional rapport building skills with stakeholders at all levels, gaining continuous positive customer feedback on interpersonal and industry skills • Able to to travel up to 50% to customer locations • Drive for results and a 'whatever it takes' attitude • Ability to escalate issues using sound judgment and critical thinking abilities • Excellent written and verbal communication skills • Highly organized and detail oriented

🏖️ Benefits

• Employer Sponsored Medical, Dental, Vision, 401k, Life & Disability Insurance • Flexible Paid Time Off • Stock Options • Remote Work • Amazing teammates & supportive culture • Flat org structure, offering startup growth & learning paths