Managed Services Consultant - Life Sciences

September 28

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

💵 $70k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

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Veeva Systems

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SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Provide post-go-live administrative support for multiple clients • Solutioning and configuration of Vault applications (workflows, document types, security, fields, page layouts, notifications) • Bulk import/export of content and data • Ad hoc training of users and administrators • Analysis and deployment of new product features • Maintenance of production and sandbox environments • Creation of regular and ad hoc customer reports • Build long-term relationships and partner with customer administrators at life sciences companies • Provide remote, ongoing, ad-hoc consulting services to live R&D Vault customers • Customer-facing, non-travel role (may include occasional travel for internal events)

🎯 Requirements

• Experience with configuring/supporting/implementing software • Customer service or consulting experience • Ability to quickly understand client requirements and needs and articulate potential solutions • Experience fulfilling customer needs and managing expectations • Strong organizational skills with the ability to switch tasks quickly • Excellent verbal and written communication skills • Bachelor’s degree or equivalent relevant experience • Project management experience (nice to have) • Understanding of life sciences drug development process (nice to have) • Understanding of life sciences compliance requirements (nice to have) • Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, Next Docs, eTMF/CTMS (nice to have) • Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT)

🏖️ Benefits

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program • Work Anywhere (flexibility to work from home or in the office) • Potential eligibility for variable bonus and/or stock bonus