Service Delivery Lead, Med Tech Commercial Content

September 8

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $80k - $200k / year

⏰ Full Time

🟠 Senior

✍️ Content Marketing Manager

🦅 H1B Visa Sponsor

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Veeva Systems

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SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Accountable for MedTech customer success with Commercial Content through efficient and appreciated services. • Partners with Services Engagement management team to ensure services offerings are applicable for the MedTech industry • Onboard and enable resources to successfully deliver on MedTech projects • Team Management - drives how we hire and develops the team to manage capacity, utilization, staffing on all projects • Manage supply and demand. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success. • Support and coach. Find and create billable work to drive productivity. • Manage escalations and support sales and other teams in the pre-sales process to build and maintain strong customer relationships with customer • Cultivate trusted relationships with customers that drives high value services • Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery. • Provide executive oversight of internal initiatives and project sponsorship • Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success

🎯 Requirements

• 10+ years of experience in Life Sciences with MedTech expertise • 2+ years of management experience • Proven track record of managing large complex systems projects and teams • Expertise in enterprise software with deep understanding in system integration to drive product implementation • Operational excellence in leading Services including utilization and resource management

🏖️ Benefits

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program