Team Manager – EU Quality Managed Services

October 23

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Veeva Systems

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SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Build a team of Consultants and Senior Consultants focusing on Quality Managed Services work for both SMB and Global accounts (Pharmaceutical and Biotech) • Help our clients keep their Production Vaults updated with new Features and Best Practices to ensure customer success • Design, plan and drive long-term service growth for a leading cloud software company • Serve as a point of Quality leadership for selected accounts • Lead a customer-facing team including resource planning, follow up with their utilization, and ensure their professional growth leading to Employee Success • Act as liaison managing communication between implementation and maintenance teams • Engage with Pharmaceutical and Biotech customers of all sizes, acting as an escalation point • Work together with the EU Quality Managed Services leadership team to ensure Customer Success after application implementation was completed for all sizes of customers • Lead and own hiring process for high-performing consultants from Hungary and Poland • Engage with new and existing customers to continually enhance contract offerings to drive customer success and growth in the service offering

🎯 Requirements

• 2+ years of experience in an Operational or Support Leadership role • 5+ years of experience working in IT, Project Management, Consultancy, Technical Product management or an adjacent business role, ideally in a life science setting from a Vendor perspective • Proven track record of hiring in the IT industry • Ability to handle customer escalations, finding an agreement reaching Customer Success • Proven ability to work both independently and in teams in a dynamic, fast-moving environment • Proven analytical and problem-solving skills • Excellent verbal and written communication skills in English • University degree (At least a Bachelor’s degree is required) • Legal right to work in Hungary and/or Poland • Ability to travel periodically to client sites or team meetings

🏖️ Benefits

• Work Anywhere • Flexible work arrangements • Commitment to fostering a culture of inclusion • Support for professional growth