Customer Success Manager, Public Sector

Job not on LinkedIn

September 22

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $124k - $177k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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Verily

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Artificial Intelligence • SaaS • B2B

Verily is an AI-native precision health platform that develops and deploys clinical and research-focused software and AI models to make healthcare more predictive, preventive, and precise. Its offerings include consumer-facing tools like Verily Me for personalized health guidance and clinician support, care solutions that personalize member engagement and goal-setting, and research products that curate and standardize multimodal clinical and real-world data (FHIR-native) to accelerate trials and insights. The company emphasizes clinical and regulatory safety in building AI for care and research workflows.

1001 - 5000 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

📋 Description

• Build trusted relationships with executives and key stakeholders to understand strategic goals and drive product adoption. • Act as the primary point of contact for day-to-day client interactions, including meeting preparation and follow-up. • Create and configure success plans that align use cases with customer objectives. • Secure renewals and identify new revenue opportunities to achieve growth targets. • Drive the escalation and resolution of client issues to ensure a positive customer experience.

🎯 Requirements

• 10+ years of experience managing a book of existing clients as a Customer Success Manager or similar role. • 5+ years of experience managing high-value, complex, and strategic partnership accounts. • Customer-centric with a strong focus on driving customer outcomes and achieving objectives. • Excellent interpersonal skills and strong relationship management abilities. • Data-driven, highly organized and accountable with a strong work ethic.

🏖️ Benefits

• flexibility • resources • competitive benefits