Customer Service Representative

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August 27

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Veriswap

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Crypto • Fintech • eCommerce

Veriswap is a cutting-edge platform designed for decentralized digital asset trading. It provides users with a seamless experience to swap cryptocurrencies directly without the need for intermediaries. Veriswap employs advanced algorithms to ensure secure and efficient trading, catering to both novice and experienced traders in the rapidly evolving cryptocurrency space.

11 - 50 employees

Founded 2020

₿ Crypto

💳 Fintech

🛍️ eCommerce

📋 Description

• Veriswap is a barter marketplace for sports cards on a mission to allow collectors to trade anytime, anywhere • Part of a global team of support specialists reporting to the Customer Support Team Lead • Great growth potential: progression into Level 2 support and specialist roles • Day-to-day responsibilities: respond to customer emails about order statuses, how to use Veriswap, and complaints • Identify bottlenecks and propose SOPs; communicate shipment requests to logistics; report operational bugs • Perks include top-of-market compensation and working with a world-class team

🎯 Requirements

• Competitive greatness • Unimpeachable character • Speed is king • Passionate about customer support and its role in customer-centric teams • Promptly respond to at minimum of 12 customer support emails per hour on Zendesk • Identify customer support bottlenecks and propose systematic solutions (SOPs) • Communicate shipment requests to logistics team to ensure timely delivery • Report bugs in the operational flow to the tech team

🏖️ Benefits

• Top-of-market compensation: Because our team is only comprised of the best of the best, we pay the very top-of-market • Working with a world-class team: From engineering, to product, to operations, we hire only the best of the best.