Senior Infrastructure Engineer

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Verndale

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Verndale is a digital experience agency that helps organizations design, build, and optimize websites, digital experience platforms (DXP), and commerce solutions. They provide services across CMS & DXP, commerce (including Shopify and BigCommerce), design & UX, digital marketing, data & analytics, managed services, and Salesforce integrations, with a focus on personalization, performance optimization, and measurable revenue growth. Verndale serves business customers across multiple industries and supports both B2B and D2C commerce initiatives.

📋 Description

• Respond to incoming requests made via web, email, or phone within agreed-upon levels in customer service level agreements. • Identify and organize tickets and internal initiatives according to priority. • Update and maintain internal process documentation. • Configure, maintain and troubleshoot corporate environments and applications to support Verndale's employees and clients. • Provide technical support and training for colleagues. • Collaborate with engineering, leadership, and cross-functional team members to meet business goals. • Participate in on-call rotation and ensure uptime of services.

🎯 Requirements

• Proven ability to work effectively independently and with a team. • Excellent customer service skills, strong English communication both verbally and in writing. • Must be detail-oriented and have strong troubleshooting skills. • Must be able to organize and prioritize a large number of tasks at any given time. • Experience working in fast-paced and high-pressure environments. • Knowledge of security principles and best practices. • Experience managing cloud environments (Microsoft Azure preferred). • Experience managing Atlassian Jira/Confluence. • Experience with Enterprise Identity and Access Management (Entra ID / Azure AD, Active Directory). • Experience with Windows 10/11 / Windows Server / Mac OSX / Linux. • Advanced knowledge of computer setup, support, and networking principles. • Prior experience with infrastructure and application monitoring tools. • Knowledge of the Microsoft 365 Suite (Exchange Online, Outlook, Office applications).

🏖️ Benefits

• Generous paid company holidays, vacation, and paid sick time to every employee starting on day one. • Top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs. • Professional development opportunities. • Support for a healthy work/life balance. • Fully remote enabled.