Senior Manager, Client Success

🕒 April 21

🇺🇸 United States – Remote

💵 $125k - $150k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Verndale

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Verndale is a digital experience agency that helps organizations design, build, and optimize websites, digital experience platforms (DXP), and commerce solutions. They provide services across CMS & DXP, commerce (including Shopify and BigCommerce), design & UX, digital marketing, data & analytics, managed services, and Salesforce integrations, with a focus on personalization, performance optimization, and measurable revenue growth. Verndale serves business customers across multiple industries and supports both B2B and D2C commerce initiatives.

📋 Description

• Manage a strategic client portfolio typically representing $3M–$8M in annual revenue. • Own revenue growth, retention, and overall account health within the portfolio. • Serve as senior relationship lead across multiple client engagements. • Identify expansion opportunities across client organizations. • Build trusted relationships with senior client stakeholders. • Act as a strategic advisor connecting Verndale capabilities to client priorities. • Facilitate strategic conversations around digital initiatives. • Maintain strong communication between clients and internal teams. • Orchestrate the end‑to‑end client experience across strategy, delivery, technology, and creative teams. • Ensure alignment between client goals, account strategy, and delivery execution. • Coordinate cross‑functional teams to deliver cohesive client outcomes. • Anticipate and mitigate risks affecting the client experience. • Lead upsells and cross‑sell opportunities within accounts. • Support proposal development and client presentations. • Collaborate with business development leaders on account expansion. • Monitor revenue growth, forecasting, and margin health. • Lead renewal and pricing discussions. • Maintain accountability for financial performance of accounts. • Mentor Client Success Managers and other client‑facing team members. • Lead cross‑functional collaboration across delivery teams. • Contribute to best practices within the Client Success organization.

🎯 Requirements

• 8–12 years of experience in client success, account management, or consulting environments. • Experience managing multi‑million‑dollar client portfolios. • Strong commercial and financial acumen. • Bachelor’s degree required. • Up to 25%-50% travel. • Successful candidates must be able to travel freely to client locations in the United States and Canada.

🏖️ Benefits

• Generous paid company holidays, vacation, and paid sick time to every employee starting on day one. • Top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs. • Support a healthy work/life balance. • Fully remote enabled and embrace the evolving definition of the workplace.