Chat Support Associate

July 29

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Vetcove

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Marketplace • B2B

Vetcove is a purchasing platform specifically designed for veterinary clinics, allowing them to consolidate and streamline their ordering processes from various suppliers. The platform enables users to compare prices, check inventory, and manage orders from a single interface, significantly reducing the time and effort spent on procurement tasks. Vetcove is free for veterinarians, with revenue generated from corporations to support its operations. The service is trusted by over 19,000 veterinary hospitals and provides tools for price comparison, order history review, and managing vendor relationships. The aim is to simplify and enhance the purchasing experience for veterinary practices, ensuring cost effectiveness and efficiency.

11 - 50 employees

Founded 2015

🏪 Marketplace

🤝 B2B

📋 Description

• Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. • The support associate role is responsible for solving complex support inquiries. • Members of the support team work collaboratively to help provide our users an excellent experience on our platform. • The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. • Knowledge of intercom and/or experience with other chat platforms is strongly preferred.

🎯 Requirements

• 1 year of relevant, technical facing work experience • 4 Year College Degree • Excellent written and verbal communication skills • Experience in ticket support • Patience and compassion when handling difficult situations • Ability to adapt quickly and manage many concurrent responsibilities • A strong desire to learn and help our customers succeed • A positive attitude and one-for-all team mentality and excellent collaboration skills • Tech/start-up work experience is a plus but not required

🏖️ Benefits

• 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events