Head of Customer Success

November 13

Apply Now

Receive Emails with Similar Jobs

Vetcove

WebsiteLinkedInAll Job Openings

Marketplace • B2B

Vetcove is a purchasing platform specifically designed for veterinary clinics, allowing them to consolidate and streamline their ordering processes from various suppliers. The platform enables users to compare prices, check inventory, and manage orders from a single interface, significantly reducing the time and effort spent on procurement tasks. Vetcove is free for veterinarians, with revenue generated from corporations to support its operations. The service is trusted by over 19,000 veterinary hospitals and provides tools for price comparison, order history review, and managing vendor relationships. The aim is to simplify and enhance the purchasing experience for veterinary practices, ensuring cost effectiveness and efficiency.

11 - 50 employees

Founded 2015

🏪 Marketplace

🤝 B2B

📋 Description

• Lead, mentor, and develop a team of 2–4 Account Managers and 4-6 Onboarding Managers focused on supporting clinic rollout, adoption and retention of the Vetcove Home Delivery platform • Build and deepen relationships with key veterinary hospital groups and executives to ensure long-term success and satisfaction • Develop and execute strategies to drive onboarding, utilization, and expansion across hospital networks • Focus on process optimization to gain efficiencies in launch cycles and improve clinic experience • Partner with Marketing and Product teams to identify opportunities for new features, product improvements, and scalable enablement resources • Establish performance metrics and reporting to demonstrate value, adoption rates, and client ROI • Conduct regular business reviews and strategy sessions with hospital partners (travel up to 25%) • Gather and communicate client feedback to inform product roadmap and commercial priorities • Oversee the creation and review of client-facing materials (implementation plans, performance reports, QBRs, etc.) • Continually refine internal processes to improve efficiency, client experience, and team performance

🎯 Requirements

• Bachelor’s Degree • 6+ years of experience in account management, enterprise customer success, or partnerships, ideally within SaaS, healthcare, or B2B technology • Proven experience managing and scaling enterprise relationships with multi-location or networked clients • 3+ years of people management experience, including team coaching and development • Demonstrated success driving technology adoption and expansion across complex organizations • Strong project management and communication skills, with exceptional attention to detail • Comfort with data analysis, reporting, and business impact measurement • High adaptability and the ability to thrive in a fast-changing, growth-stage environment • Expertise in Excel, PowerPoint, and CRM tools • A positive, collaborative attitude and a passion for improving the veterinary client experience

🏖️ Benefits

• Comprehensive benefits package • Bonus • Equity