SaaS Implementation Manager

August 5

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Vetcove

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Marketplace • B2B

Vetcove is a purchasing platform specifically designed for veterinary clinics, allowing them to consolidate and streamline their ordering processes from various suppliers. The platform enables users to compare prices, check inventory, and manage orders from a single interface, significantly reducing the time and effort spent on procurement tasks. Vetcove is free for veterinarians, with revenue generated from corporations to support its operations. The service is trusted by over 19,000 veterinary hospitals and provides tools for price comparison, order history review, and managing vendor relationships. The aim is to simplify and enhance the purchasing experience for veterinary practices, ensuring cost effectiveness and efficiency.

11 - 50 employees

Founded 2015

🏪 Marketplace

🤝 B2B

📋 Description

• Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. • As a Platform Implementation Manager at Vetcove, you’ll be responsible for overseeing the end-to-end onboarding of veterinary clinics onto our platform. • You'll be the primary point of contact for clinics during implementation, while collaborating cross-functionally with product, engineering, strategy, and support teams. • Own the entire implementation lifecycle—from project planning to go-live. • Act as the key liaison between veterinary clinics and internal teams, delivering a seamless onboarding experience. • Define project goals, success metrics, and deliverables aligned with client needs and business priorities. • Assist and guide clinics through a migration of their existing workflows to a new platform. • Build and manage project plans and timelines; identify and resolve blockers proactively. • Deliver training, troubleshoot issues, and support clients through system configuration, data imports, and integrations. • Regularly communicate updates to internal stakeholders and client leadership to ensure transparency and alignment. • Collaborate with Product and Engineering to launch new features or integrations within the implementation workflow.

🎯 Requirements

• Bachelor’s degree or equivalent practical experience • 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment • Strong organizational skills and the ability to manage multiple concurrent projects • Exceptional written and verbal communication skills with technical and non-technical audiences • Proficiency in project management tools and experience building timelines and status reports • Experience working with clinics, healthcare providers, or other medical environments is a plus but not required • Willingness to travel to client sites as needed (up to 10–15%)

🏖️ Benefits

• 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events