IT Infrastructure Operations Engineer

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November 18

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Vision Government Solutions, Inc.

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Software • Government • Real Estate

Vision Government Solutions, Inc. is a provider of appraisal services software solutions, specializing in the needs of government entities. The company focuses on enhancing the efficiency and transparency of property assessment processes through cutting-edge technology. Their flagship product, Vision CAMA, offers a comprehensive platform for managing property assessments and taxpayer information online, ensuring a modern approach to assessing and administrative workflows.

201 - 500 employees

Founded 1975

🏛️ Government

🏠 Real Estate

📋 Description

• Own application operations for our software for hosted customers: installs, upgrades, configuration, and break/fix • Design and scale environments: help evolve our hosted architecture to support growth, performance, and resilience; contribute innovative ideas to simplify operations and improve scalability • Troubleshoot end-to-end: Windows Server, SQL, IIS, event logs, TLS/certificates, DNS, firewalls, networking, and app-level logs • Administer SQL Server: backup/restore, performance tuning, security, and maintenance jobs • Deploy & release: plan and execute customer rollouts; script repeatable installs with PowerShell/Ansible; validate, and document changes • Monitor & improve reliability: build dashboards/alerts, capacity plans, and runbooks; drive root-cause analysis and preventive actions • Customer engineering: join escalations from Support, engage on calls, and write clear KBs/postmortems • Security & compliance: manage least-privilege access, patching, vulnerability remediation, certificate lifecycle • Network & firewall support: VPNs, site-to-site tunnels, NAT, ACLs, WAF/load balancers; packet capture and analysis when needed • Collaborate cross-functionally: partner with Developers to reproduce issues, interpret stack traces, validate fixes, and improve observability

🎯 Requirements

• 5+ years administering Windows Server in production (AD/Group Policy, DNS, DHCP, IIS, Windows services, Task Scheduler, PerfMon/Event Viewer) • Strong Microsoft SQL Server experience (T-SQL, performance tuning, backups/restore, HA/DR concepts, security/roles) • Networking & firewalls fundamentals: TCP/IP, subnetting/VLANs, VPN (IPsec/SSL), NAT, routing basics, TLS/PKI, and practical firewall rule management • Scripting/automation with PowerShell or Ansible and comfort with CLI tools • Production troubleshooting mindset: hypothesis-driven debugging, clear incident communication, and bias for action • Customer empathy and excellent written/verbal communication; ability to translate technical issues into business impact • Willingness to work off-hours for scheduled maintenance windows

🏖️ Benefits

• A collaborative work environment in a values driven team • Competitive salary and benefits, including health, dental, vision insurance • HSA and FSA options • Paid vacation and sick time • 401(k) plan with matching contributions • Employer paid short term and long-term disability insurance and group term life insurance • Access to our EAP (Employee Assistance Program)