Software Support Specialist

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July 29

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Vision Government Solutions, Inc.

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Software • Government • Real Estate

Vision Government Solutions, Inc. is a provider of appraisal services software solutions, specializing in the needs of government entities. The company focuses on enhancing the efficiency and transparency of property assessment processes through cutting-edge technology. Their flagship product, Vision CAMA, offers a comprehensive platform for managing property assessments and taxpayer information online, ensuring a modern approach to assessing and administrative workflows.

201 - 500 employees

Founded 1975

🏛️ Government

🏠 Real Estate

📋 Description

• The CAMA Software Support Specialist’s primary duty is to provide day-to-day software and database support to our growing customer base, applying troubleshooting and analysis techniques and procedures to resolve those questions. • The Vision Customer Support team works with our customers to troubleshoot and resolve questions related to our CAMA software. • This requires knowledge of Vision’s proprietary CAMA software and the appraisal process, including the differences in nuance from municipality to municipality as well as the consistent exercise of discretion and judgment for each separate support transaction and the Specialist’s workload of support cases. • The Customer Support team is the face of Vision for our customers and plays a critical role in their continued happiness using our products. • We are looking for highly motivated individuals with a demonstrated capacity to learn technical concepts and a positive attitude to join our team. • The goal of this role is to ensure that Vision customers rave about our software products, and the quality of the support they receive in using them.

🎯 Requirements

• Experience troubleshooting software application issues, and the ability to think critically under pressure • Excellent written and oral communication skills. The ideal candidate can communicate technical concepts in a way that is easily understood by all parties • A strong sense of urgency and the ability to take on multiple tasks at once and prioritize the most critical • Customer empathy and a passion for helping customers, refusing to give up until the customer is happy • A highly positive attitude, and a desire to work in a fast-paced, collaborative environment • An organized, detail-oriented approach to work • A proven ability to learn additional technical concepts – knowledge of SQL, Salesforce, JIRA, and Microsoft Office Suite is a plus

🏖️ Benefits

• Medical, dental and vision insurance • 401k match